If the Library does not have the item you need you can make a document supply request. Instructions on how to do this are given below.
Remember to search Locate, the Library catalogue first for the item you require. Remember to login to Locate using your computer username and password.
Articles: Change the search to 'journal articles' in Locate and if not found please tick the "Expand beyond library collections" box and search again (this is under "Refine my results" on the left-hand side of the screen, and will check libraries worldwide); use the red Resource Sharing Request button to request adding as much information as you can. Check out this video for further help.
If this button does not appear then please use the Document Supply Request Form.
Books: if not found in Locate then please complete the Document Supply Request Form.
What happens next?
If we don't have the item you require, a request will be sent to the British Library.
The British Library provide 80% of our requested items; the documents are supplied via a link in an email which will be forwarded to you.
If the British Library are unable to provide the item, we will search other UK libraries.
Once we have found a library that holds the item, we will ask them to supply the item.
You may apply to the Document Supply Service for renewal of a book and the cost to you for this is £5.70.
You must contact the Document Supply Service to ask for a book renewal. The lending library reserves the right to recall the item and may not renew the book.
Books are usually renewed for 4-5 weeks depending on the lending library.
All books are supplied subject to early recall by the lending library and must be returned as soon as recalled.
Please return all Document Supply books to the service desk. You will be issued with a receipt card as proof you have returned the book.
Do not use the Returns Machine; this does not check the book in and will not remove the item from your library record.
Coventry, United Kingdom
Telephone: +44 (0) 24 7765 7520