LibGuides: Customer Services: Item Queries

Item Queries

If you believe you have returned an item but it still shows on your account then this means that something went wrong with the return.

If you check your user account or have received a borrowing activity notification and see that there are items that you have returned still recorded as on loan to you, please speak to a member of library staff at the Welcome desk.

Once we have the details, we will begin shelf-checking procedures.

Items which have not returned correctly at the self-serve return machine may list as 'unknown item' on the screen and on your receipt (or will not be listed at all). Should you ever suspect a return has not registered, it is best to ask for assistance from staff at the welcome desk straightaway. Otherwise, please contact the library as soon as possible.

To let us know about any unrecognised item on your account. Please notify the library as soon as possible via LibAnswers or see a member of staff at the welcome desk.

Once we have the details, we will begin shelf-checking procedures.

If you have lost any library item that you have borrowed, please let the library know as soon as possible.

To notify us about lost items. Please contact us via LibAnswers or see a member of staff at the welcome desk.

Sometimes lost library items are returned by the finder so, once we have the details, we will still look for the item on the library shelves. However, if not found, you will be asked to replace or pay for any lost item.

Should you be unfortunate enough to experience any crime which includes the theft of library items on loan to you, please let the library know.

To notify us about stolen items. Please contact us via LibAnswers or see a member of staff at the welcome desk.

Items may sometimes be returned to the library if dumped and recovered so we will still search for the item in the library.

If the theft has been reported to the police and you provide us with details of the crime number you were given, you will not be charged for replacing for a stolen item.