Customer Services: Welcome

Customer Services

In this guide you will find answers to questions you may have about accessing the library and managing your library account.

Due to COVID-19 Health & Safety measures Library opening hours are subject to change. Current opening times and access details can be found at the link below. 

Due to current COVID-19 Health & Safety measures socially distanced study facilities have been introduced.  Group rooms are not available, however, you can book a study space via the link below. Only current registered students can use the Library. 

You will only be allowed into the Library past the entrance gates if you have pre-booked a study space or have requested books via our Click and Collect service. You must have your ID card and booking confirmation to enter. 

To request physical library stock you can use our click and collect service . Library staff will fetch the items from our shelves and, once they are ready for collection, we will send a confirmation email that your items are ready for collection. Available 'on shelf' item requests will normally be ready for collection within 24 hours, items 'on loan to another users' - you will be notified once these items become available.  Items will be held for a maximum of one week before being returned to the shelves  If for any reason we can not supply an item we will let you know.

Remember that many of our books are available as ebooks and we would encourage library members to use ebooks as an alternative to printed copies where these are available on Locate. 

Please return books to the trolley in the Welcome area at the Main Entrance to the Library.  The books will be removed from your account.  

For further information please visit our home page.

New Service - Automatic Renewals

With effect from 16th September 2019 we are introducing automatic renewals.

Automatic renewal means that all standard loan and one week items you borrow will be renewed 2 days before the due date -

Unless:

• An item has been reserved by another user
• You have accrued charges of £10.00
• There is a block on your account
• Your course has or is due to finish

For full details see the Borrowing and Renewals page.